Cancellation Policy

We are all so busy these days! Thank you for respecting our time and that of our other clients by adhering to this cancellation policy.

If you need to cancel or reschedule your appointment, please do so as soon as possible before the appointment. We understand that things come up so there is no penalty if you give us at least 24 hours notice.

If you cancel within 24 hours of your appointment (late cancellation), or do not let us know you can’t come to your appointment (no call, no show), you will be subject to a 50% fee the first time. Subsequent late cancellations and/or no shows will be charged 100% of the price of the missed appointment time unless the time can be filled with another client.

Late arrivals receive what is left of the appointment time with a full charge fee. If schedules are flexible that day the full time may be given at our discretion.

Frequently Asked Questions

with Julia Malich, owner

Q: What can I expect for my first massage?

A: Before the massage

Please arrive 5 minutes early for your first visit.

Your first appointment will begin with an intake process, which includes you filling out a confidential health history and intake form and having a brief discussion. Your massage therapist will ask you questions to better design a session that meets your needs and goals within the time allotted. Don't be afraid to discuss any apprehensions or concerns. All information you give is confidential.

Next we will show you to the massage room. We will outline what will happen in the session and then leave the room to wash hands. You can then undress to your comfort level - some people choose to remove underwear, others prefer to keep it on. We will maintain your privacy and only uncover the part of the body we are working on. Please remove all jewelry and place it in the provided dish.

When you are ready, lie down on the massage table and cover yourself with the sheet on the table. The massage therapist will knock before re-entering.

During the massage

You will lie on the massage table, covered by a sheet and blanket. Make sure you are comfortable and let us know if you are not. Remember, you are in charge, and can ask for changes or stop the session at any time.

We will never expose genitals or breasts, or any other areas you identify. Only the area we are working on will be uncovered.

Music

We typically play relaxing music during massages. Please let your therapist know if you would prefer a different type of music or if you would like quiet.

Duration

As a small business, we are able to schedule appointments so there is time to talk about our massage plan and still have a full 60 or 90 minutes on the massage table. Therefore, if you are scheduled for a 60 minute massage, expect to be here for about 75 minutes, or around 15 minutes beyond your appointment time. If you have a time restriction, please let us know when you arrive.

Q: How do I get the most out of my massage?

A: Communicate! Let us know if the pressure could be more or less, or if there’s something you’d like to change during the session.

In addition, relaxing and letting go of thoughts can facilitate the healing process. One way to do this is to focus on how the touch or technique feels. Remember to breathe, as this helps you relax. Sometimes people hold their breath when a sensitive area is massaged, but it is best to breathe through it.

In the same way, tightening your muscles during the massage is counterproductive. If you can't seem to relax your muscles, let us know and we will alter the technique to facilitate relaxation.

Q: I have sensitivity to fragrances and/or sensitive skin, can you accommodate me?

A: Yes!

All cleaning products and laundry detergent used at Muscle Memory are all natural and free of fragrances and dyes.

We primarily use certified organic coconut oil without any added scents. We do have other oils available, but any scents are from essential oils - none have added synthetic fragrance or perfumes. We will always ask for permission before applying any oil.